Nicest Ace I have ever been into, the idea for the gift shop and for lady shoppers is great.
Tried to return some items I had purchased for a non-hurricane related project and even though the salesperson assured me if I had any leftovers items or any items that I didn't use that I could just return or exchange them. When I tried they denied my return. In fact, the "manager was shaking his head no before he even approached me to talk to me about it. This is a vague and sneaky policy that just takes advantage of the community it serves. I will never shop here again and I will let everyone I know that they should also not shop here also.
Disappointed in this Crowder Brothers Ace Hardware for padding their margins by not accepting refunds even if you have a receipt for so called hurricane related items purchased during a state of emergency hurricane Irma. I've always been a big supporter Ace since it was American store and always honest and friendly with the values I believe in. We tried to return an $80 light and $2 glow sticks that we bought in preparation for Hurricane Irma a couple weeks after Hurricane Irma with the receipt but they said they're not accepting refunds from Hurricane related items purchased during the state of emergency and then said there was a sign in the middle of the store. Then went on to say that the glow sticks were considered flashlights and also couldnt be returned Shame on them for changing their policy during this horrible time. Management, owner and Ace and general should be ashamed of themselves. I've never left a bad review my life, but felt obligated.
The only negative compared to the big stores is a more limited selection. They have everything that the big stores have. They may only have 1 brand vs 7.
They offer extremely courteous and thorough customer service. It starts with a greeter who directs you to the right location and radios for an associate to meet and further assist you.
This little tiny store is so amazing! All of the staff are incredibly friendly and helpful. This is my go-to store for little personal gifts and trinkets for anyone. Today I went in to see what a Vera Bradley purse I saw online looked like in person, and it was even the same price as the sales price online. They were out of the print I was looking for, so the lovely lady at the registers called another store and they had it! I could easily spend all of my money at Crowder's!
I tell all my Pa. friends how fabulous this place is. Glad my Fla. house is close.
Crowder Bros Ace Hardware is a US Hardware Store based in Lakewood Ranch, Florida. Crowder Bros Ace Hardware is located at 2401 Lakewood Ranch Blvd, Lakewood Ranch, FL 34211, USA.
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